Return for Credit RMA Form

RETURN POLICY

Product that is non-damaged, opened, or unopened may be returned within fourteen (14) days from the delivery date.
- If returned opened, there is a 25% restocking fee.
- If returned unopened, there is a 15% restocking fee.
- No returns are allowed after 14 days.
- All returns must be shipped prepaid or will be refused. RubberShox/DuraSHOCK does not pay for return shipping fees.
Refused shipments will be assessed a Freight fee as charged by the carrier.
All Returns require an RMA number. please submit a Return For Credit RMA at: https://www.rubbershox.com/warranty-form.html or email sales@rubbershox.com and provide the PO/order number and the reason for the return.
All parts sales are final. Parts cannot be returned for a refund or exchanged. RubberShox/DuraSHOCK customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion.

If unable to submit, please download a Return for Credit RMA Form file (PDF)
RubberShox / DuraShock

* Indicates required field

Date of Purchase (MM/DD/YY) *

Invoice Number *

Purchase Order# *

Model # *

Proof of Purchase *

Blurry pictures of sales receipt/invoices/order numbers are not valid. Max file size: 20MB

Item Condition *

Confirmation *

Item inside box must be in brand new condition. Any damage/scratch/missing parts, will result in a denied refund. Check this box only if you agree to these terms

Picture of The Package Required *

Max file size: 20MB

Reseller Name *

Contact Name *

Email *

Phone Number *

Return Reason *

Submit

​Return for Credit RMA Form

Return for Credit RMA Form