Return for Credit RMA Form
RETURN POLICY
- Product that is non-damaged, opened, or unopened may be returned within fourteen (14) days from the delivery date.
- If returned opened, there is a 25% restocking fee.
- If returned unopened, there is a 15% restocking fee.
- No returns are allowed after 14 days.
- All returns must be shipped prepaid or will be refused. RubberShox/DuraSHOCK does not pay for return shipping fees.
- Refused shipments will be assessed a Freight fee as charged by the carrier.
- All Returns require an RMA number. please submit a Return For Credit RMA at: https://www.rubbershox.com/warranty-form.html or email sales@rubbershox.com and provide the PO/order number and the reason for the return.
- All parts sales are final. Parts cannot be returned for a refund or exchanged. RubberShox/DuraSHOCK customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion.
If unable to submit, please download a Return for Credit RMA Form file (PDF)
RubberShox / DuraShock
RubberShox / DuraShock